The main purpose of the Better Business Bureau (BBB) is to serve as a mediator between consumers and businesses. When you look up the BBB rating for any business in the United States or Canada, you can also file a complaint about that same business. The complaint is a multi-part online questionnaire that will determine if the issue can be handled by BBB, and provides them all the details they need for the process.
Once the complaint is filed, BBB will review it to make sure it meets their requirements. If the complaint is about something that BBB can handle, they will contact the business and request a response to solve the problem in a way that is satisfactory to both the consumer and the business. If the business fails to respond within 14 days, BBB will try contacting the business a second time. After 30 days, the request will typically be closed regardless.
If the business made a reasonable attempt to solve the problem, BBB will mark the complaint as resolved. Otherwise, it will be marked as unresolved.
The BBB will keep the consumer filing the complaint informed during the process.
Unresolved complaints are one of the main reasons a company's BBB rating will drop. Low BBB ratings can cause a company to lose potential sales from informed consumers; it can also affect a company's reputation.
Guidelines for Filing Mass Effect 3 BBB Complaints (1 of 4)
Blog entry posted by K. R. Hamilton, Apr 25, 2012.
About the Author
As a gamer for the past 15 years, I've seen a lot of changes in the industry; many of them are detrimental to our rights as consumers. There's a great opportunity for unity among gamers of all types to achieve lasting changes that will protect our rights. Hold the Line is a beacon of light that will help make future games better, by uniting gamers and demanding honesty and respect from the gaming industry.